I've unplugged and restarted many times, but always return to a steady red light. This may also be called Administration, History, or Logs depending on your router. 4 and 5 GHz wifi bands by renaming them in the settings At the same time switch off "channel optimisation/Smart wifi” and “ apply and save the. You should look at getting a better router and use hub in modem mode. Turn the hub back on by turning the A/C power switch into the on position (with the “I” pressed in). 0) This way, I will then be able. As more Wi-Fi 6 devices come out, Virgin Media customers will start seeing the benefit of having a Wi-Fi 6 router . 5 months ago I was upgraded from Hub 3 to 5. There are better routers, this has 4 antennas and does the job. All you need to do is type the router IP or default gateway address in the web browser. The torrenting is only done through a server and the port connected to my switch had a bandwidth limit of 5MB/s. Browse Virgin Media Virgin Media Community. You can post your old kit back to Virgin and it will reuse and recycle it. O2 shop or local council recycle yard. I'm a long-term Virgin Media fan and have never had anything other than teething issues with my service, but was surprised to find out just - 5034182. If you’re joining Vodafone, you’ll get a Vodafone Wi-Fi Hub router. A recent poll by Uswitch found that 42% of British homes have an unused Sky box in storage. Huzzah! To those who thought it might be a scam I was worried too, but the collection has been logged on my virgin media account and a receipt emailed from a legitimate virgin email address so it all looks legit. This latest future-proof WiFi. Account - Mobile. To set it up with virgin media hub is simple, you connect your hub to your router with ethernet cable. You can ret. The 450Mb/s speed over WIFi is very decent indeed and it is most likely at the limit of what the mobile device is able to drawn and sustain over its internal WiFi adaptor. Back in October we announced the launch of the new Hub 5 and we’ll be offering this to customers at no extra cost as part of a phased rollout. The computers and devices you wish to authorise are set up so that. Simply ring our friendly customer service team. Virginmedia is legally required to collect all waste electronic items for collection under the WEEE Regulations. Virgin Media Web Safe comes as standard on all Virgin Media broadband packages. This is tricky if you live in an older building or homes like barn conversions with solid obstructions. Virgin's speeds are twice as fast for the same price, but I keep hearing from people that they sacrifice a lot on the router to make that happen. Step 3 - Label the box – a letter came with the. I searched online and there is an option to extend the cable from inside, but I would like to move the whole touter and the bits related to it. Hi - as per title, first noticed 5am this morning (23/02). Most QuickStart kits have just 6 cables, connectors and powerlines to. Last year, Virgin Media O2 recycled. Hello, I recently moved into a rented property. Cheap internet radio. This collection was made when there was a lot of. I have forwarded ports 80 TCP & 443 TCP on my router & allowed 80/tcp & 443/tcp on the servers ufw, however, I am still having networking issues. Options. This is the mode you choose if you’ve decided to use a third-party router, such as the Netgear Orbi system or Google Wifi. equipment. I don't work for Virgin Media. We have had new router and need to find IP address, how do I find my IP address. 0 (or Super Hub 3) shares the same vertical form factor as its predecessors but adopts a more industrial, harsher, utilitarian design. The advice was to recycle the old hub. When pin-hole resetting, this reverts the Hub back to its default Factory Settings, which include the network name and password on the bottom of your Hub. You can also email EquipmentReturns@virginmedia. Customers can return. If the plan is to cancel the Sky broadband and use the VM broadband then especially if there's a new cable required, do not phone to cancel the Sky broadband until after the VM connection is in. Recycle. 1). Virgin Media are part of the Government approved "Distributor Take-Back scheme" (DTS). The new fibre phone line is designed to work with the same phones as the old copper line. The Virgin Media team" So, based on that text and email, a week later I took the equipment along to a recycling centre (you're not supposed to dispose of electrical equipment in your rubbish and it seemed like an expensive piece of kit to simply throw away, so recycling centre it was!). Hub 3 has everything required to serve up to 516Mbps (M500) to your household, though you may struggle to get all of that speed to a single device over wifi, since the Hub 3 doesn't offer. Most electrical and electronic items can be recycled and. And now I'm getting chased up. Options. I don't work for Virgin Media. To get this upgrade for free, all you need to do is switch your hub off and wait around 5 - 10 seconds before switching it back on. Called 789 and was told to take it to the local dump. 0 to 1Gig hub it says how to recycle return hub by using virginmedia. The Virgin Tech said the hub is probably knackered. all set up and running. How to recycle a Virgin Media router. 1 (192. Here you’ll find all the help you need for Virgin Media related problems and issues. You’ll receive a final bill. SELECTED Virgin Media customers can get a free Wi-Fi router upgrade – and it could be save you from devastating cyberattacks. I have a large house and get full coverage. 1 modem mode. Bear in mind that you might have to pay for this call - the best time to ring is 8am Monday-Friday or 9am on Saturday to cut down your time on hold. Alessandro Volta. Eventually I got sent a returns box to return my old router, and was told Yodel. Do i need to return a hub 3 router? I recently upgraded my router, but wasn't sent any return label,so just wanted to know what to do with my old router. I need to be 'connectable'. Problem solved? Click to mark as a Helpful Answer, or use Kudos to say thanks The do's and don'ts. Hi, We actually left Virgin Media in March this year but still have the TiVo box and router. If you’re using a third-party router or home mesh, such as the TP-Link Deco, Netgear Orbi or Google Wifi, this is the mode to choose. on 15-11-2022 19:12. 11ax), improved security (e. Finally got a new router which is amazing. At TalkTalk, we're doing all we can to protect the environment. My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired, 2 on WiFi) Hub5 in modem mode with Apple Airport Extreme Router +2 Airport Express's. Further exclusions & legal stuff apply. 0 hub. com/recyclingkit but this link does not work please advise. Click Clear All or Delete All. . SpeedVirgin Media Smart Home with Google Nest FAQs. If the computers are also showing 100Mb/s cables might be the issue. Your logs are now deleted. If your equipment is broken, stolen or damaged you'll need our advice on getting replacement equipment. Don’t plug the power cable into a plug socket yet. The Virgin Media router’s modem-only mode may have been one of the configurations you previously accessed using the preceding address. Apps and extras. Parental controls are a set of tools designed to protect and keep children safe online. Ask VM (via the VM forum team on here) to modify your home phone wiring so you can use your existing landline. Note you will need the passwords from the bottom of the Hub afterwards, so make sure they are legible. It'll use the management IP 192. Download your label, post it for free. They left VM months ago and had two old TiVo boxes, a Hub 2ac, and a Hub 3 lingering around with no instructions or label received to return them, so after checking on the site and none of this kit meeting the re. Connect the Hub’s power cable with the blue tab. It’s constantly broadcasting these signals like a radio station. May 5, 2023. Then, drop it off at a Yodel store. Contact Us. Up to 3 WiFi Pods if needed. 0. . The research, released on the eve of Global Recycling Day,. It supports Wi-Fi 6 and also includes a 2. " Virgin seem to have disabled this feature and only support output from the Wifi Pod's ethernet port. We are returning our Virgin Media router and received a text saying that there will be a 'doorstep collection' tomorrow. uk 7. co. g. If you've got a Virgin TV V6 box, make sure the standby settings are. Click on the “Networking” tab. Most electrical and electronic items can be recycled and reused – saving natural resources, and helping reduce the environmental and health risks associated with using landfill. On the Hub3 the bottom LED will change to magenta, on a Hub4 the LED band will be green, on a Hub5 the LED will be green. At Virgin Media we’re working hard to make sure old customer equipment is disposed of properly and responsibly. The Netgear R6260 is, in my opinion, the best router for Virgin Media ( Now recommending the R7800 as the R6260 is too hard to find new) In my experience the R6260 is an excellent wireless router to use with Virgin Media. Find our clever collection of Telly Hacks here, plus easy ways to stay connected here. Click Clear All or Delete All. Customer upon recycling of a modem, router or gateway (modem/router combo) will receive a 15% off recycle coupon toward the purchase of modem, router or gateway and a 15% off toward In-Home Wi-Fi Setup SKU: 6929147. Virgin Media Super Hub and Super Hub 2 TalkTalk HG635, HG523a, and HG533 Several routers from BT, including the Home Hub 3B, 4A and 5B, and Plusnet's Hub Zero 270N, passed all the security tests. WiFi Pod (white) Using our mesh WiFi Pods (white), boost your home broadband coverage and make sure no room is left unconnected. Remember, have your Virgin Media network name and WiFi password ready. Unfortunately, if you don’t return the VM Hub, TV 360, Horizon TV, Digital+ or Digital+ HD box, a charge of €150 may be added to your account. Virgin Fibre Areas only. We recently sent you a new piece of equipment to replace the equipment you currently had and now vou have this connected to our network we need vou to return the old equipment back to us. Options. At least 30Mbps download speeds in every room or £100 one-off credit. With the Hub Powered on use a paperclip or similar (I use a mobile phone SIM Slot tool) and do a pinhole reset. Second, if you plan on disposing of the equipment yourself, make sure you do it safely. Steps For Changing Virgin Media WiFi Password. This can be done for a one-off £25 charge. co. It seems Virgin Media is now offering the Hub 5 as standard to customers who take or upgrade to. Discover common issues and learn how to resolve them with our step-by-step guide to fixing WiFi problems. Virgin Media O2 announced the success of its pioneering O2 Recycle scheme, which successfully saved more than 250,000 devices from landfill in 2022. First published on Tue 4 Apr 2023 03. Virgin Media customers can get a free upgrade this week - but they need to switch off their routers for a reboot first. Although it can look tidier, hidden corners of your. But the part that says you should recycle some old items is wrong. Your logs are now deleted. Design. It also uses 28% less electronic components and 36% less plastic components than the Hub 3. The research, released on the eve of Global. 3m items, including. I closed my original virgin media account in late February 2022 approximately. 2. O2 shop or local council recycle yard. Depress the pinhole switch for a timed 60 seconds then release. Aside from well-known hacks to security standards such as WPA2, individual router models can have bugs that make them. Stay up to date by checking your latest bill, previous bills, and any upcoming charges. is there a problem with the connection or is this an update confused as checked all connections etc and seem fine these are the only lights showing 🤷🏻 ♂️Virgin Media change your package help and support. Recycling return old 3. Step 2: Wait at least 15 seconds. D01 C9W8. wrote: Hopefully my parents don't find themselves in this situation after leaving VM. 4 GHz, and the VM hub to manual settings and only allow it to use 5 GHz. I've seen people talking about it online and on one of the threads here on the Virgin Media forum just before I joined too - someone wanted to get rid of their TiVo box so they called Virgin who said to recycle it, then they got an email after a few hours or the next morning saying that they needed to return it and they had to arrange for it to. Hey @mburnip12, thanks for reaching out to us on the forums page. Learn how to book engineers, reschedule appointments, or cancel appointments with Virgin Media. dial 150 or 0345 454 1111 and follow the prompts to - 'thinking of leaving us' -- dont worry about that they do much more - open 8am -10pm 7 days a week - should take you to a UK call centre. I've noticed high packet loss and latency ONLY when a torrent is active. You’ll be provided with step-by-step instructions on how to set up your new. Find out where and how to recycle a specific item, either from home or. Step 3: Plug the modem back into the power outlet first, wait 1-2 minutes, then it’s time to power on the router. Virgin Media Super Hub and Super Hub 2 TalkTalk HG635, HG523a, and HG533 Several routers from BT, including the Home Hub 3B, 4A and 5B, and Plusnet's Hub Zero 270N, passed all the security tests. 1; Login with your username and password, default will be shown on. You might get round this by setting the Sky router (if you can) to only use 2. Stand your ground when it comes to getting a good router, too. Networking and WiFi. 1 modem mode. If you do want to invest in better equipment, you would need to get either a…. A year since it launched its sustainability strategy, Virgin Media O2 has cut its carbon emissions by 29% against its 2020 baseline – the equivalent of nearly 150,000 car journeys from Land’s End to John O Groats. 6 out of 5. Networking and WiFi. 0 on Trustpilot, though this is actually ahead of its closest competitors. Please read the FAQ'sWiFi hotspots. If you’d like to change the delivery date of an order that has already been dispatched, you’ll need to contact the courier directly. You’ll receive a final bill from Virgin Media following the cancellation, which will reflect your usage of their service up until cancellation. The easiest way would be to set it up with a separate SSID, e. Excludes broadband faults and broadband network outages. Virgin Media was founded in 2006. Is there a way that I can return this? I don't know any of the account details of the former tenant. Hello, everybody, i have question regarding my router and internet, i have set my router and tv box up and i have the virgin 360 box and my router light has been orange since i set it up 2months ago, it says in the set up guide the light should be white which mean everything is running right, does the orange light mean i. Avoid thick walls. Disconnect your old Hub. The advice was to recycle the old hub. Dial 789 from your Virgin Media SIM or 0345 6000 789 from any other phone (standard charges apply) A return or exchange will be sorted for you in no time at all. * Call costs may vary. So lets look at the problems that can happen. At last, save your settings. Options. 20 You can use your Virgin TV box remote to control theClick System. Thanks My Virgin Media makes managing your account easier with all your information in one place. It is owned by Virgin Media O2, a 50:50 joint venture between Liberty Global and Telefónica. Simply ring our friendly customer service team. Telling me I need to return my Hub to avoid having a £40 charge on my account. I'm trying to connect my hub to the Virgin Connect app but I don't have access to the settings password from the bottom of my router. Step 2 - Reuse the same box – place the old kit in the tray and the other bits (remote control, power cables) in the smaller compartments, then close the lid and secure the box shut with the. co. 0, which suggests most of the site’s broadband reviews are negative. Connect the Hub’s new power cable with the blue label to the back of the Hub, and plug the other end into a wall socket. The SH2 is covered by VM anyway and the Mac is covered not only by apples 3 years care but also their 6. How to replace your Virgin Media Hub. There are millions of old Sky boxes collecting dust in British homes, so we’ll show you how to recycle or sell yours. Everything you need is posted to you. Most routers will allow you to do this through the same configuration page that you may use to change your wireless password and network name. From there, click “Security” on the left-hand sidebar and make sure “Block internal IP addresses” is checked. Whatever the case, your old router or modem/router combi unit can be reused. They are the Hub 3, Hub 4, Hub 5 and Hub 5x. Available with M50 broadband or faster. You’ll then be able to use your same old phone to make. Further exclusions & legal stuff apply. $150 $172 Save $22. Virgin Media will also reuse or recycle its equipment, and will always request that its newer pieces of kit are returned directly to them. This latest future-proof WiFi. And over the last five years it has made some significant progress, including: Refurbished and reused 1. At the time was told IF we needed to return the old router details would be in with the new router. 0 and BT scores 1. Virginmedia is legally required to collect all waste electronic items for collection under the WEEE Regulations. (1) Mesh System, (2) Wireless router, (3) Wireless access point (4) A combination of (2,3). 184 Comments. Encryption means that the WiFi signal is scrambled so that unauthorised computers and devices are unable to understand the data being transmitted across your WiFi network. No need to log in - just click on the “Router Status” icon/text at bottom-middle (Hub3/4/5) or top/right (SH’s) - of the Login page. Reset Hub password. This may also be called Administration, History, or Logs depending on your router. Longer internal coax cables are available if placement of the Hub needs to be changed. Cart . 2 Kudos. Some routers may immediately delete your router history logs so this step is not necessary. on 03-01-2022 18:08. Forum Member. . If you have purchased one of our Smart Home bundles with Google Nest (below) between 2/11/2020 - 20/11/2020 and you have a technical question then please call our dedicated Smart Home Help team on 0345 604 8859 *. O2 Recycle Login . If it didn't do so it would soon run out of addresses. Remove any unwanted software that may have been installed. 5 months ago I was upgraded from Hub 3 to 5. 1 is the correct address for the Hub in Router mode. Accessing Your Router Settings. After the setup is complete, the Wi-Fi pod will automatically connect to your router and start broadcasting a new wireless network. The new fibre phone line is designed to work with the same phones as the old copper line. A rep from Virgin Media has today arrived at my front door with no prior warning asking to come in and collect old equipment. Once you have all the above ready, you’re ready to go. But the part that says you should recycle some old items is wrong. It's at least 7 years old! We would love. 255. Just follow these steps to power cycle your router and modem: Step 1: Unplug the modem and router from the power outlet. Reset back to router modeInstall Hub 5 and Enable Modem ModeOnce the Virgin router is switched off and on again, those with M500 or Gig1 plans will then see their speeds increase without paying anything extra for the privilege. This free software can turn a £100 router into something more like a £1000 router. Now you need to change the Wi-Fi name for 2. Unplugged router, etc. They provide the functionality via the Websafe function linked above. Then… Navigate to these “data pages” and just copy/paste the normal “Formatted Text” (not images) 3 FULL sets of data onto here – 2 tables from the Downstream, 2 from the Upstream, & the Network. Unfortunately I have already recycled my old hub 3 at my local recycling centre and have a email as proof with time and date of doing so. 5Gbps ethernet port. In the airing cupboard I discovered an old virgin media router modem that must have been used by one of the previous tenants. Browse Virgin Media Virgin Media Community. Open the Virgin Media Connect app and follow the on-screen instructions to set up your Wi-Fi pod. WiFi 6 can deliver even faster broadband speeds to supported devices. Do NOT reboot the Hub, just let it do it's thing. You can also sell it online or through a used electronics store. Best done from a wired connection. I received a text message stating that the collections team would pick up the equipment on a booked date . Synology RT2600ac – 4x4 dual-band Gigabit Wi-Fi router, MU-MIMO, powerful parental controls, Threat Prevention, bandwidth management, VPN, expandable coverage with mesh Wi-Fi. 8 million devices – with zero going to landfill. Peel off this label sticker and place. Our most popular rubbish removal service is our ‘Man and Van’ collection. Many families have boxes, closets, and shelves full of old VHS tapes that contain memories, movies, and home videos. Step 1 - Empty the new equipment out the box – when you receive the QuickStart kit. Back in October we announced the launch of the new Hub 5 and we’ll be offering this to customers at no extra cost as part of a phased rollout. If you can get Quickstart, you can choose one of two delivery options. the router has a stable green wifi symbol but the internet symbol underneath is flashing green continuously, the same symbol also flashing on tv box. Further exclusions & legal stuff apply. Our next-generation Hub works alongside Virgin Media’s ultrafast broadband network to deliver peak WiFi performance, thanks to WiFi 6. As of last night my internet access cut out completely, starting "internet access denied" (when logged into the router settings page). co. but no change. Concerningly, the corporation did not appear to want the brand-new, unused box back. 0. At least 30Mbps download speeds in every room or £100 one-off credit. And it has set a target of helping consumers carry out 10 million circular actions by the end of 2025 – whether that’s sustainably recycling devices, returning old. The questions look quite generic and we share the same network service. Options. If you enable modem mode it will allow you to connect your own WiFi router to your Hub 3. The Virgin Media Hub 5 is a better router than the Hub 4. But as there was no label in the box because the instruction was to recycle, can I request (or download and print) a label and take to the "Collect" store as I have done in the past?Click Mark as Helpful Answer or use Kudos to say thanks. Forum; Apps. You will find the PM in the top right corner of your page in your inbox. Launched almost a year ago now, the redesigned Hub 3. DL14 post code. When you see the ‘starting up’ screen, you can pull the tab out of the remote. Click System Log. Am a little weary that if we recycle the kit that we might get billed for not returning it. Each tape contains over 1000 feet of tape. In the end, I took a punt and went with Amazon's Eero system. Then today i get an email asking to return it, well thats a bit hard now. Don’t plug the power cable into a plug socket yet. 10 REPLIES. First, screw the white cable with the blue tab in the Hub, and then plug in either end of the yellow Ethernet cable. Connect the adaptor and the ethernet (the one with the yellow ends) to your new set-top box. Aside from well-known hacks to security standards such as WPA2, individual router models can have bugs that make them vulnerable to hacking---locally through Wi-Fi, or through. In response to Fiz1605. Another option might include powerline. So I suggest you set the kit aside somewhere out of the way and await contact from the previous account holder when they try and get out of the penalty charge. Keep the community welcoming for all. So whether it's technical issues, hub problems or you need support, we’ll help you with our. They must be clutching at straws given the earlier advice to recycle replaced Hub3 kit. If we don't require your kit back we ask that you dispose of it in an environmentally friendly manner. Problem solved? Click to mark as a Helpful Answer, or use Kudos to say thanks The do's and don'ts. Click System Log. At the time of writing all Virgin Media broadband packages slower than its flagship Gig1 (1Gbps) broadband package come with its Hub 3 router. Some technicians just take the easiest route for an install not where the customer wants it. Mobile customers can also use the app to keep on. " When in Modem Mode, only one port on your Hub 5 will work - this will be Port 1. Best of all, for many, it’s a free upgrade. 255. Virgin Media Hub 5 Wi-Fi 6 GIG 1 ReviewWatch more Home Networking videos Settings Password. Our goal is to inspire everyone to recycle their obsolete TVs, computers, laptops, servers, copiers, routers, switches, printers, phones and other electronics rather than sending. It’s only available at addresses that have had Virgin Media services in the past, so we’ll check to make sure your property is Virgin Media-ready when you make your order. Install your TV This section will take about 30 mins For this section you’ll need: Virgin TV V6 box HDMI cable 2 Virgin TV V6 box. Do: use the Connect app to run a super-intelligent WiFi home scan. Back in October we announced the launch of the new Hub 5 and we’ll be offering this to customers at no extra cost as part of a phased rollout. Virgin Media’s latest Hub 5 has Wi-Fi 6, which should help you get strong speeds throughout the home. Step 4: Wait for all panel lights on your cable modem to become green on. Mobile operator and broadband ISP Vodafone UK has today unveiled new changes that aim to encourage customers to repair, trade-in and recycle their old mobiles. We're here to help get to the bottom of any broadband issues, and get your connection fixed and working as it should. Reply. 168. I run a pfsense router, and occasionally ONLY when torrenting the WAN goes. Concerningly, the corporation did not appear to want the brand-new, unused box back. Manage Your. So whether it's technical issues, hub problems or you need support, we’ll help you with our complete set of general help guides and answers – like our billing and payments help guides. We currently recycle the following products: TalkTalk Wi-Fi Hub and Wi-Fi Hub 2; Amazon eero 6 and eero 6 Pro Hi, Today I received an email from the following email address eq-rtns-noreply@virginmedia. No, you can keep using the same phone you’ve always used. Say for example, if you have your Virgin Media Hub in router mode and switch it to modem mode, when connecting a new router, the MAC address will be different, this will cause a new IP lease to be allocated to you. Older routers needed bigger cases because they had larger circuit boards populated with a lot more physical components, and less efficient processors that required larger heat sinks, made worse by the flat rectangular cases the makers used, which were appalling for heat dissipation. co. So whether it's technical issues, hub problems or you need support, we’ll help you with our complete set of general help guides and answers – like our billing and payments help guides. Connect the coaxial cable. 1 router mode or 192. 1. To do this, you’ll need to wait until you receive your tracking email. Broadband, TV and landline. I moved to a new area that didn’t have Virgin Media available. 168. Launched in 2009, to date O2 Recycle has paid out more than £250 million and recycled more than 3. About our broadband help and support page. The power light at the bottom of the device is the only light that should shine if everything is working normally. When Virgin TV Control finds a Virgin TV box you will see the Select the box screen. Virgin Media says it has committed to net-zero-carbon and zero-waste operations by the end of 2025. Options. I'm a Very Insightful Person, I'm here to share knowledge. Booking an engineer is easy with Virgin Media. It informed me that you provided incorrect information, apologized, and had since collected the items. Take the equipment and returns form to your nearest Virgin store. Helps dispense four million medical prescriptions. Options. Super Hub 1, 2 or 2ac. At least 30Mbps download speeds in every room or £100 one-off credit. 0 out of 5. One option is to recycle it through a certified e-waste recycling center. virg. There are millions of old Sky boxes collecting dust in British homes, so we’ll show you how to recycle or sell yours. One of the settings you may have previously accessed using the address above is the one to put the Virgin Media router in modem-only mode. Turn the hub back on by turning the A/C power switch into the on position (with the “I” pressed in). The Hub’s IP address changes from 192. Thick walls have a big impact on your Wi-Fi signal strength. If this is just for wifi in the room and you don't need extra ethernet ports, something simple like a TPlink accesspoint will do the job. If you have spoken to someone that you know believe to be fraudulent and have been asked to install computer software, here are some simple checks you can carry out: Run a virus check on your computer. The Hub 5 is built from 100% post-consumer. Instead of buying a new network switch to. The Hub 5 is Virgin Media's latest router, supporting dual-band wireless channels and the latest WiFi 6 protocol, or 802. If you’ve got a permanent red power light. co. co. The only thing to allow for is that it comes with its own small power supply, so you'll need a spare wall socket or extension for power. I don't work for Virgin Media. Modem-only. Virgin TV V6 Box, Virgin TV 360 Box, Virgin TV Stream Box, Hub 4, Hub 5, Powerline Wi-Fi, Powerline Ethernet, Wi-Fi Booster, Wi-Fi Pod, and Emergency Back-Up Line (EBUL) Dave. Y’all are right to be suspicious though! recycle-more. Customer since 1993. The Virgin Media team" So, based on that text and email, a week later I took the equipment along to a recycling centre (you're not supposed to dispose of electrical equipment in your rubbish and it seemed like an expensive piece of kit to simply throw away, so recycling centre it was!). The best way to cancel Virgin Media is over the phone. on 13-01-2023 12:13. This service will see one of our professional waste operatives collect and load our van with any rubbish you need to get. happen if the hardware is particularly old and therefore the advised process is to dispose responsibly through local recycle or. In the UK, Virgin Media mandate the use of their modem/router only (The 'SuperHub') in order to keep a uniform network and make support easier. Lines are open 12pm-10pm, 7 days a week.